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User Operation History

In the User Status page (Monitoring > User operation history), you can obtain information about the operations performed by an app user within a specific time frame. Refer to the table below to learn how to look for this information.

Operation

Type of operation. Click the arrow and select an operation from the drop-down menu to obtain information related only to the operations performed by the user under the selected category.

Operation response

Type of response resulting from the operation performed by the user. Click the arrow and select a response from the drop-down menu to obtain information related only to the operations performed by the user that had a specific response.

Domain

Click the arrow and select a domain from the drop-down menu.

User Status

Status of the app user or the app user's password. Click the arrow and select a status from the drop-down menu. Refer to the table below to learn more.

Not password set

New or unblocked active user that has not set the password yet.

Password set forced to change

Active user that must change the password to be able to operate in the app.

Password set active

Active user that has a valid password and is allowed to use it to operate in the app.

Blocked

Blocked user that cannot operate in the app. To learn how to block an app user, refer to Block User.

Disabled

Disabled app user that cannot operate in the app.

Deleted

Deleted user.

Start Date and Time

Time and date of the start of the operations performed by the user.

To set it, click the calendar icon and select a time and a date. Click Clear to unselect the date and time. Click Today to select the exact time at and date on which you are configuring the field.

You can also click the field and enter the time and date manually.

This field is mandatory.

End Date and Time

Time and date of the end of the operations performed by the user.

To set it, click the calendar icon and select a time and a date. Click Clear to unselect the date and time. Click Today to select the exact time at and date on which you are configuring the field.

You can also click the field and enter the time and date manually.

This field is mandatory.

User ID

Click the field and enter the app user ID whose data you want to analyze.

This field is mandatory.

Token Status

Status of the token associated to the app user whose data you want to analyze.

Warning

The options in the drop-down menu are in Spanish. For further clarity, this section contains the options translated into English.

Not assigned

The app user does not have a token associated yet.

Activation pending

The app user has a token associated but it has not been activated yet.

Active - pending use

The app user has an active token associated but it was not used yet.

Active - in use

The app user has an active token associated and is using it.

Request new OTP

A new OTP was requested.

Hard sync pending

The token associated to the app user is disabled and requires a hard resynchronization to be reset. Refer to Disable Token to learn more.

Soft sync pending

The token associated to the app user is disabled and requires a soft resynchronization to be reset. Refer to Disable Token to learn more.

Important

If you don't select an option for the non-mandatory fields, the system will retrieve the information about any operations performed by the app user within the time frame defined.

To clear all the fields and start again, click Clear all. Once you fill in all the fields you need, click Confirm

If the system obtains any results, the page shows a list of the operations performed under the specified conditions. Refer to the table below to learn more about the information available in this list.

Timestamp

Time and date of the transaction executed by the app user.

Domain

Domain under which the app user executed the transaction.

Operation

Name of the transaction executed by the app user.

Operation Response

Response code and message resulting from the transaction. To learn more about the transaction response codes and messages available, read Transaction Resp. Code.

User Operation Details

Click the eye icon to go to the User Operation Details page and see further details on the selected operation. Read the section below to learn more.