Start Engagement
This function allows you to start the SDK and enable communication between the end user and an operator. The engagement methods available include chat, voice call and video call.
In this function, you must configure the input register values shown in the Input Registers section.
Function ID
Register | Value |
|---|---|
110 | 2 |
Input Registers
Register | Description | Mandatory | Value |
|---|---|---|---|
390 | Queued ID (QUEUED_ID): ID of the queue to which the user is directed. For example, you may choose to direct the user to a different queue depending on their category (e.g. platinum or black). | Yes | String |
391 | Engagement method (ENGAGEMENT_KIND): Way in which communication with the user is initialized. The engagement methods available include: chat, voice_call or audio_call. | Yes | String |
Output Registers
Register | Description | Value | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
112 | Call Result |
|