User Status
On the User Status page (Monitoring > User Status), you can analyze the general status of a user and its associated token. Refer to the instructions below to learn how to find information.
1. Go to the User Status page (Monitoring > User Status).
In the Domain field, click the arrow and select a domain from the drop-down menu.
In the User ID field, click the field and enter the app user ID whose data you want to retrieve.
Note
All the fields in this section are mandatory.
Click Confirm. To clear all the fields and start again, click Clear all.
If the system identifies the user ID and the domain, two new sections will be displayed. Refer to User and Token to learn more.
In this section, you can see information related to the user, its confidence level and authentication attempts. Refer to the table below to learn more.
Password | Time and date of the last password update. | ||||||
Authentication | Authentication attempts performed by the user and their results. Refer to the table below to learn more.
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Confidence level | Security model that defines the operations that can be performed based on the authentication methods applied for the user. For example, certain operations require the app user to have a level of confidence that is only reached by having more than one authentication method (i.e. credentials password and facial biometrics).
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In this section, you can see information related to the user's token, its related seed, its creation and elimination status and its activation reference number. Refer to the table below to learn more.
Seed | Cryptographic data related to the token status that is shared between the device where the app is used and the platform.
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Additional Information | Serial number data used to identify the token and is used for internal support. | ||||
Creation and elimination status | Token status information.
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Reference number for token activation | Time and date when the reference number was created. The reference number is generated upon the creation of the token and is sent to the app user to continue with the token setting process. |