Medallia
The Medallia integration captures integrated user data from web, social media, videos, messaging, among others, allowing you to gain deeper user insight and predict customer behaviors.
Advantages of this integration include:
Providing personalized reports and real-time alerts.
Using AI to prioritize opportunities and understand user preferences.
Note
The integration described in this article may not be implemented in your environment or enabled for all your clients. Contact your admin for assistance.
Technical Details
API ID | 553 |
API Code | MEDALLIA |
Call API version | 1 |
SDK Version | iOS: [3.6.0] - Last update: Nov 2020 Android: [3.6.1] - Last update: Nov 2020 |
App Version | 5.10 |
Objective | User feedback |
Classification | Business Intelligence |
Available for | iOS, Android |
Use the Medallia Integration in Studio
The following functions are available for use in your legacy processes, and you can also use them as blocks in Lambda processes. Click each function to see more details.
Set the parameters to initialize the SDK. | |
Initialize the Medallia SDK. | |
Open the form to be filled out by the user. | |
Indicate the current status of the Medallia API. |
SetParameters
This function sets the parameters to initialize the Medallia SDK.
Parameter Configuration
This function requires you to complete the input register value with a list of parameters in JSON format, as per the following example.
{
"secrect_token_ios": "123456",
"form_id_ios": "123456",
"secrect_token_android": "123456",
"form_id_android": "123456",
"muting_intercept": "n",
"demographic_data": {
"NombreRepresentante": "[Representative Name]",
"CorreoElectronico": "[Email Address]",
"NumeroCliente": "[Client Number]",
"Genero": "[Gender]",
"SegmentoCliente": "[Client Segment]",
"TipoAplicacion": "[Application Type]",
"MarcaCelular": "[Phone Brand]",
"ModeloCelular": "[Phone Model]",
"NumeroTelefonoUno": "[Phone Number]",
"Edad": "[Age]"
}
}Refer to the table below to learn more about each attribute in the JSON.
Attribute | Description | Mandatory | Value |
|---|---|---|---|
| Key assigned per application/platform | X | STRING |
| Form selected to be loaded and shown. | X | STRING |
| Mutes feedback intercepts. Customers may consider using this functionality for critical flows such as payments. Intercepts are enabled by default. | - | Y/N |
| Includes demographic data as custom parameters when submitting the survey. | - | STRING |
Function ID
Register | Value |
|---|---|
110 | 1 |
Input Registers
Register | Description | Mandatory | Value |
|---|---|---|---|
390 | Parameters | X | List of parameters in JSON format (See Parameter Configuration) |
Output Registers
Register | Description | Value | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
112 | Call Result |
|
InitializeSDK
This function initializes the Medallia SDK.
Parameter Configuration
This function doesn't require the configuration of any parameters.
Function ID
Register | Value |
|---|---|
110 | 2 |
Output Registers
Register | Description | Value | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
112 | Call Result |
| ||||||||||||||||||||||||||
290 | Code Result |
|
Open Feedback Form
This function opens the form to be filled out by the user.
Parameter Configuration
This function requires you to complete the input register values for the token where the result will be stored (Register 390) and for the next action to be performed once the interaction with the form has finished (Register 391).
Function ID
Register | Value |
|---|---|
110 | 3 |
Input Registers
Register | Description | Mandatory | Value |
|---|---|---|---|
390 | RegisterResult. Token where the result will be stored. | X | INT |
391 | RegisterProcess. Next action to be performed once the interaction with the form has finished. | X | STRING |
Output Registers
Register | Description | Value | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
112 | Call Result |
|
Get Status Medallia
This function indicates the current status of the Medallia API. The result is shown in Register 112.
Parameter Configuration
This function doesn't require the configuration of any parameters.
Function ID
Register | Value |
|---|---|
110 | 4 |
Output Registers
Register | Description | Value | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
112 | Call Result |
|