[en] Disable Token
[en] In the Disable Token page, (Utilities > Token> Disable Token), you can disable one or more active tokens, each associated to a different user under a specific domain. All the fields in this page are mandatory. Refer to the table below to learn more.
Atención
[en] Once an active token is disabled, the app user can no longer operate with that token under the domain where the user was created.
[en] Domain | [en] Click the arrow and select a domain from the drop-down menu. |
[en] User ID | [en] Click the field and enter the user ID to which the token you want to disable is associated. Once you enter the full user ID, enter ";" so that the text turns into a chip. To eliminate a user ID, click the X icon. You can enter up to ten IDs. |
[en] Status | [en] Click the arrow and select one of the options from the drop-down menu to determine the action required to reset the token. The options available include: a soft resync, under which the token reset will require a token resynchronization through software, or a hard resync, under which the token reset will require a token resynchronization through hardware. |
[en] To clear all the fields and start again, click Clear all. Once you fill in all the fields correctly, click Confirm.
[en] If the system successfully disabled the tokens associated to all the users you entered, a success message appears. If the system couldn't disable one or more tokens, a message indicates that some user tokens were not disabled.
[en] The page then shows a list of the users you entered and the status of their associated token. Refer to the annotated image below to learn more.
[en] Disable more tokens. Click to go back to the previous page and disable more user tokens.
[en] Users list. This list includes only the users you entered, with the following details:
[en] Domain
[en] Domain associated to the user you entered.
[en] User ID
[en] ID of the user you entered.
[en] Status
[en] Status of the token. It can be Not Disabled or Disabled. If the token wasn't successfully disabled, the Description section shows the associated error code.
[en] Description
[en] Text explaining why the token was not disabled. If the token was successfully disabled, this section appears empty.