[en] Glia
[en] This integration allows the end user to ask for support through different channels (chat, voice call or video call), with on-screen guidance and a customized experience. This integration includes the following advantages:
[en] Improving the user experience by offering real-time support within the app.
[en] Allowing a more efficient support provisioning through screensharing and co-browsing.
Nota
Es posible que la integración descrita en este artículo no esté implementada en tu ambiente ni esté habilitada para todos tus clientes. Contacta a tu administrador de sistema para recibir ayuda.
[en] Technical Details
[en] API ID | 627 |
[en] API Code | [en] lib_glia_visitor_widgets |
[en] Call API version | 1 |
[en] SDK Version | [en] iOS: 2.3.1 [en] Android: 2.3.1 |
[en] App Version | 1 |
[en] Objective | [en] Provide support to the end user via chat, voice call or video call. |
[en] Classification | [en] Contact center |
[en] Available for |
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[en] Use the Glia Call API in Studio
[en] To use the GLIA Call API, you must set a lambda process with the functions specified below. These functions are available as blocks in your lambda processes. You can also add them as functions in your legacy processes. Click each function to see more details.
[en] Configure | [en] Configure the Glia Visitor Widgets SDK. |
[en] Start Engagement | [en] Start the SDK and enable communication. |
[en] Clear the current session after the communication has ended. |
[en] Configure Glia SDK in Mobile Builder
[en] To enable the Glia visitor widgets SDK in Mobile Builder, you need to find your app in the Applications page and open the Edit application page (vertical three-dot icon to the right > Edit) to edit it. Then, add the SDK in the Edit application page's SDKs section and select the platforms where you want to enable it (Android, iOS and Harmony). To do so, follow the steps detailed in Configure SDKs.