[en] Start Engagement
[en] This function allows you to start the SDK and enable communication between the end user and an operator. The engagement methods available include chat, voice call and video call.
[en] In this function, you must configure the input register values shown in the Input Registers section.
[en] Function ID
[en] Register | [en] Value |
|---|---|
110 | 2 |
[en] Input Registers
[en] Register | [en] Description | [en] Mandatory | [en] Value |
|---|---|---|---|
390 | [en] Queued ID (QUEUED_ID): ID of the queue to which the user is directed. For example, you may choose to direct the user to a different queue depending on their category (e.g. platinum or black). | [en] Yes | [en] String |
391 | [en] Engagement method (ENGAGEMENT_KIND): Way in which communication with the user is initialized. The engagement methods available include: chat, voice_call or audio_call. | [en] Yes | [en] String |
[en] Output Registers
[en] Register | [en] Description | [en] Value | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
112 | [en] Call Result |
|